Planning your visit


As Covid restrictions are lifted we want to make sure your visit is as safe and enjoyable as possible so some measures will continue:  

  • Our staff will give visitors extra space and we encourage visitors to respect others’ space.   
  • We support staff and visitors who would like to continue wearing face coverings in the museum, but this is optional.   
  • We will monitor numbers to ensure the museum does not become too crowded.  
  • We will maintain increased cleaning in public areas.  

If you do have symptoms of coronavirus or you have tested positive for Covid19 please do not visit the museum. 

How to book

From Saturday 2 April, we are open for visits to the museum on Saturdays, Sundays and Bank Holiday Mondays, plus Tuesdays and Thursdays during school holidays. Heritage train rides are available on Sundays and Bank Holiday Mondays, plus Thursdays during the school holidays. We recommend booking your train ride tickets ahead of visiting to secure your timeslot and help us monitor visitor numbers. However, there will be an allocation of tickets for people who walk up on the day or for those not able to book online. 

Each booking includes a four mile return heritage train ride (please note that rides are subject to the availability of locomotive).

During your visit

Our detailed access information can be found here.

The cafe will be open on Sundays, serving hot and cold drinks, soup, sandwiches and home made cakes. You are welcome to bring your own food and refreshments to enjoy in our picnic area.

Areas open for your visit:

  • train ride
  • museum
  • shop
  • toilets
  • garden and picnic benches.

School visits 

If you are looking to make a school group booking please contact the Learning team who will be able to discuss your visit requirements directly with you:

Your support is greatly appreciated

This remains a difficult time for us. Help us ensure art, culture and heritage continue to make a positive impact in our region. 

Donate £5 today to keep culture at the heart of the North East. 

Thank you for your support!