Planning your visit

Welcome back

BOOK YOUR TICKETS

We are excited to welcome you back and we want to make your visit as safe and enjoyable as possible. This means there will be some changes to the way you visit.

We are open for heritage train rides and visits to the museum on Sundays, BH Mondays, and Thursdays during school holidays. We would like you to book your tickets ahead of visiting. However, there will be a small allocation of tickets for people who walk up on the day or for those not able to book online. Please note that if you don't book in advance, you may have to queue outside the Museum until we can safely admit you.

Each booking includes a four mile return heritage train ride followed by entry to the museum. (Please note that rides are subject to the availability of locomotive).

Areas open for your visit:
  • train ride
  • museum
  • shop
  • cafe
  • toilets 
  • garden and picnic benches.

We are admitting fewer people into the museum and we have blocked out some of the seats on our heritage train rides so we can provide enough space for social distancing. 

If you are looking to make a school or college group booking, please contact the Learning team who will be able to discuss your visit requirements directly with you.

To help you to know what to expect when next visiting Stephenson Steam Railway, please watch the video below.

How to book

BOOK YOUR TICKETS

To ensure we can maintain social distancing and to help us make your visit safe and enjoyable, it is important that as many people as possible book a ticket in advance.

  • You’ll need to choose a time-slot.
  • The timeslot is for your arrival time only and the length of time you can stay will depend on the opening times of the venue you're visiting. This will be made clear during the booking process. 
  • Every week we will release new bookings for visits the following week.  You can book up to one hour before the train departure you’d like to take.
  • Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit. 

When you arrive

  • Please arrive within 10 minutes of the start time of your ticket. You may need to queue for a short time while tickets are checked. Sadly, if you arrive late, we'll not be able to guarantee you immediate entry. Entry will be at the discretion of our staff based on the number of people already onsite.
  • Please have your ticket ready to show our staff either on your phone or a printed copy. 
  • To maintain social distancing, please do not pass your phone or printed tickets to our staff. You may be asked for your name and booking number.
  • In order to help reduce the risk of a local outbreak of coronavirus, we are legally required to take contact details of all visitors over 16 who do not book in advance or use the NHS Test and Trace app, as well as recording the time of entering our venue. In line with guidance issued by the government, we will keep your details for 21 days. We will only share them with NHS Test and Trace, if asked, in the event of a fellow visitor testing positive for coronavirus. We will also be displaying NHS QR code posters to make it easier for you to check-in. You will need to download the NHS app onto your mobile phone before you can scan the QR code. The app is available on Android's Google Play or Apple's App Store - search for NHS Covid-19. If you check-in using the QR code, then you do not need to share your details with us. Your cooperation in helping us to keep our visitors, staff and the wider community safe is greatly appreciated.


During your visit

  • Please follow government advice around social distancing when you visit and follow the one-way route around the venue. Any children in your group must be supervised at all times.
  • Please read the new signs providing guidance and our staff and volunteers will also be happy to help you adjust to the new way of visiting.
  • Our staff will greet you at a distance. They will be wearing face coverings and we have new screens at our till points.
  • We aren’t able to open all facilities yet. Some spaces will remain closed until it is safe to open them.
  • You are welcome to bring your own food and drink and make use of our outdoor spaces, but please don't bring food and drink into our indoor venues.
  • If possible, please use contactless payment when visiting.
  • We encourage you to use the hand sanitisers around the venue.
  • We have increased cleaning in all public areas of the building and especially in areas of high contact.
  • If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 14 days, please don’t visit. 


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Thank you for your support and stay safe!