Planning your visit


We want to make your visit as safe and enjoyable as possible so, there are some safety measures that we will be continuing to recommend.

We will continue to monitor visitor numbers to ensure the museum doesn’t get too crowded. By pre-booking your timeslot for your train ride on Sundays (and Thursdays during school holidays), you can guarantee your timeslot and really help us with monitoring numbers  

You do not need a ticket to visit the museum on Saturdays when there are no train rides. 

We recommend wearing a face covering in our indoor spaces including on the train ride. 

 Our staff and volunteers are on hand to help and answer any questions. 

 For more detailed information, please read the sections below. 

How to book


We are open for heritage train rides and visits to the museum on Sundays, bank holiday Mondays, and Thursdays during school holidays. We recommend booking your train ride tickets ahead of visiting to secure your timeslot and help us monitor visitor numbers. However, there will be an allocation of tickets for people who walk up on the day or for those not able to book online. 

Each booking includes a four mile return heritage train ride (please note that rides are subject to the availability of locomotive).

When you arrive

  • If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 10 days, please don’t visit. 
  • We recommend wearing a face covering in our indoor spaces and on the train. 
  • We will continue to display NHS QR code posters to make it easy for you to check-in to support Test and Trace. You will need to download the NHS app onto your mobile phone before you can scan the QR code. The app is available on Andriod's Google Play or Apple's App Store - search for NHS Covid-19. 

During your visit

  • Our staff will greet you at a distance. They will be wearing face coverings in our indoor areas and we have screens at our till points. 
  • You are welcome to bring your own picnics and other refreshments and eat them in our picnic area. 
  • Areas open for your visit:

    • train ride
    • museum
    • shop
    • cafe
    • toilets 
    • garden and picnic benches.
  • We encourage you to use the hand sanitisers around the site. 
  • We have increased cleaning in indoor spaces, especially in areas of high contact. 

School visits 

If you are looking to make a school group, booking please contact the Learning team who will be able to discuss your visit requirements directly with you. 

Your support is greatly appreciated

This remains a difficult time for us. Help us ensure art, culture and heritage continue to make a positive impact in our region. 

Donate £5 today to keep culture at the heart of the North East. 

Thank you for your support and stay safe!