Contact us

Getting in touch

Telephone

Stephenson Steam Railway
Middle Engine Lane
North Shields
Tyne & Wear
NE29 8DX

Telephone: (0191) 277 7135

General enquiries: info@stephensonsteamrailway.org.uk

Media enquiries: communications@northeastmuseums.org.uk

Learning and schools: learning@stephensonsteamrailway.org.uk. Find out more about our events for schools, families and adult learners.

Volunteering: volunteering@northeastmuseums.org.uk Find out more about volunteering with us.

Venue hire: info@stephensonsteamrailway.org.uk. Find out about hiring Stephenson Steam Railway for a private or corporate event.

Birthday parties: Spend your birthday at Stephenson Steam Railway! We can organise a meet and greet with our train driver, a special headboard to be placed on the train and we'll sit you and your party together. Get in touch to find out more. 

Specialist enquiries

We offer a paid-for research service to members of the public looking to find out more about items in our collections.

Our staff will undertake any specific research relating to the collections held by North East Museums, which comprise:

  • Archives
  • Fine Art
  • Decorative Art
  • Science and industry
  • Ethnography
  • Archaeology
  • Military history and social history
  • Maritime history
  • Natural sciences

The research service costs £30 per hour including VAT.

You can request and pay for your research online by completing our research form or you can visit our research page for more information.

Donations to the collection or bringing in items for identification

Please get in touch with us (via phone, email or letter) before bringing in your items to describe what you would like to offer, or what you need help with identifying. Send us a photograph if possible.

We’ll reply letting you know if your offer is something we can accept, if we need more information, if we cannot accept your offer or to arrange a time for you to bring your item in.

There are a variety of reasons that we may not be able to take your donation. We have a Collections Development Policy that we must use when making a decision.

Please note that unless there are compelling and legitimate reasons, hazardous objects and substances will not be accepted.

Tell us what you think

Stephenson Steam Railway is managed by North East Museums (formerly Tyne & Wear Archives & Museums - TWAM).  We are committed to delivering an excellent service to all our visitors.

Find out more about how you can provide feedback about Stephenson Steam Railway or make a complaint.